Application Specialist

Job description

WHO WE ARE:

We believe the combination of artificial and human intelligence will revolutionize emergency care and we work each day to make that happen. Founded in 2015 as a spin-off from the Amsterdam University Medical Center, our research background continues to drive our way of thinking. We have a diverse team from all corners of the world, composed of researchers, developers and experienced medical specialists who ensure our product and services match our clients' needs. We're first tackling the major issue of stroke, the leading cause of life-long disability, where we will ensure every patient gets the right treatment in time.

WHAT YOU'LL DO:

  • Support the sales process as the expert by demonstrating, presenting and explaining Nicolab's solution

  • Build trusting relationships with the clinical end-users as well as the hospital IT departments to ensure smooth implementations and maximum customer satisfaction

  • Train our customers and partners to gain the maximum value from our clinical solutions

  • Take responsibility for the orchestration of customer onboarding, coordinating with sales and product development teams

  • Assist and support with troubleshooting customer issues related to product usage


Job requirements

WHAT YOU’LL BRING

You will bring strong technical & clinical knowledge combined with good communication skills to get your message across. You can present to groups of senior clinicians and technicians, owning the explanation of how the product works. You have a go-getter attitude and aren't afraid to pick up the phone and contact clients to push along implementations. You love to work in teams and are proactive in reaching out to members globally and ensuring that Nicolab's product and sales teams are aligned on the implementation schedules. You can also work independently, thanks to your eye for detail and structured approach.


  • Experience with radiology systems, PACS, and general hospital IT

  • Commercial attitude with confidence in giving commercial demonstrations and presentations

  • A Bachelor's degree or higher in medical imaging, health sciences, IT, clinical or something similar

  • Experience in the clinical field as a radiographer/technologist in the Radiology department is highly preferred

  • Excellent communication and written skills

  • Some flexibility in working hours

  • Able to travel up to 15%


WHAT WE OFFER:

  • Chance to make a real difference to patient’s lives

  • A fun and ambitious work environment

  • Flexible working hours

  • Travel allowance for customer visits

  • Work laptop (Apple or other)

  • Flexible work location